Refund Policy
At Vanilla Beans Cy, we are committed to providing the highest quality products and ensuring your satisfaction. If you are not completely happy with your purchase, please review our refund policy below.
1. Eligibility for Returns
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Returns must be initiated within 14 days of receiving your order.
2. Non-Returnable Items
The following items are not eligible for returns:
- Opened or used products.
- Perishable goods, including food items, unless they arrive damaged or defective.
- Gift cards.
3. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery with the following information:
- A description of the issue.
- Photos of the damaged item and packaging.
We will review the claim and, if approved, offer a replacement or a refund.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days back to your original payment method.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).
5. How to Initiate a Return
To start a return, please contact us at:
Email: vanilla.beans.cy@gmail.com
Address: Limnaria Westpark, Shop 20, Paphos, Cyprus
Please include your order number and details of the issue.
6. Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
7. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
- Check with your bank or credit card company, as processing times can vary.
- If the issue persists, contact us at vanilla.beans.cy@gmail.com.
Thank you for choosing Vanilla Beans Cy. Your satisfaction is important to us! If you have any questions about our refund policy, don’t hesitate to reach out.