Privacy policy

Last Updated: November 18, 2024

At Vanilla Beans Cy, your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.vanillabeanscy.com, make purchases, or interact with our services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR)and the California Consumer Privacy Act (CCPA).

By using our services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at vanilla.beans.cy@gmail.com.

1. Information We Collect

Personal Information You Provide

We collect personal information directly from you when you use our services, such as:

  • Contact Details: Name, address, phone number, and email.
  • Order Details: Billing address, shipping address, payment information (processed securely by our payment provider).
  • Account Details: Username, password, and security questions.
  • Customer Support: Information you provide in messages or when contacting us.

Information We Collect Automatically

When you visit or interact with our site, we collect:

  • Usage Data: IP address, browser type, device information, and interaction details (e.g., pages viewed, links clicked).
  • Cookies: We use cookies to personalise your experience, improve functionality, and analyse site usage.

Information from Third Parties

We may collect data from:

  • Service Providers: Payment processors (e.g., Shopify Payments) and shipping partners (e.g., ACS Courier).
  • Analytics Tools: To understand how visitors interact with our site.

2. How We Use Your Information

We use your personal information to:

  • Provide Our Services: Process orders, arrange shipping, handle returns, and notify you of updates.
  • Marketing and Promotions: Send emails, SMS, or other communications about promotions (with your consent, where required).
  • Improve Our Services: Analyse usage data to enhance user experience and optimise our offerings.
  • Ensure Security: Detect and prevent fraudulent or malicious activity.

3. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. These include:

  • Essential Cookies: Necessary for site functionality (e.g., remembering items in your cart).
  • Performance Cookies: Help us understand how visitors use the site.
  • Marketing Cookies: Tailor ads to your preferences.

You can control cookie settings through your browser. Blocking cookies may impact the functionality of our site.

For more details, visit Shopify’s Cookie Policy.

4. How We Share Your Information

We only share your information with trusted partners to deliver our services:

  • Service Providers: Payment processors, shipping companies, and IT support.
  • Marketing Partners: To deliver relevant promotions and advertisements.
  • Legal Requirements: When required by law, such as to respond to legal requests or protect our rights.

We do not sell or share sensitive personal information without your consent.

5. How We Protect Your Information

We use industry-standard security measures to safeguard your personal data. While no method of transmission is completely secure, we are committed to protecting your information to the best of our ability.

6. Data Retention

We retain your personal information only for as long as necessary:

  • Orders: For up to 5 years to comply with tax and legal obligations.
  • Marketing: Until you opt out.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access/Know: Request details of the information we hold about you.
  • Correct: Update inaccurate or incomplete information.
  • Delete: Request deletion of your personal data.
  • Opt-Out: Stop receiving marketing communications.

To exercise these rights, contact us at vanilla.beans.cy@gmail.com.

8. International Users

If you access our site outside Cyprus, please note that your data may be transferred to countries with different privacy laws. We ensure your information is protected through recognised transfer mechanisms such as Standard Contractual Clauses.

9. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing your data.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. If we learn that a child has provided us with personal information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: vanilla.beans.cy@gmail.com
Address: Limnaria Westpark, Shop 20, Paphos, Cyprus, 8042

This Privacy Policy is designed to ensure transparency and build trust with our valued customers. Thank you for choosing Vanilla Beans Cy!