Shipping Policy
Thank you for shopping with Vanilla Beans Cy! We carefully prepare every order with our single-origin Madagascar vanilla, selected for its fresh, rich, and naturally aromatic quality.
Below you’ll find all the details about our shipping methods, delivery costs, and estimated delivery times.
For any questions or assistance with your order, please contact us at hello@vanillabeanscy.com.
Where We Ship
We currently ship to the following countries:
-
Cyprus (Free Shipping over €30)
For all orders within Cyprus, we use express ACS Courier to deliver your package to the nearest ACS location. Once your order arrives, you will be notified by ACS Courier with the details on where and when you can pick it up at your convenience. Shipping with ACS is free of charge for all orders within Cyprus. - Greece
- Germany
- Austria
- France
- Italy
- Spain
- Belgium
- Netherlands
Shipping Rates
Cyprus:
- Orders under €30: Express ACS delivery is €3.50.
- Orders over €30: FREE express ACS delivery anywhere in Cyprus.
- Delivery Time: 1–4 business days.
Europe (Selected Countries):
- Flat Rate: €8.00 per order.
- Delivery Time: 5–10 business days.
Processing Times
- Orders are processed within 1–2 business days after payment is received.
- You will receive a confirmation email with tracking details once your order has been dispatched.
Tracking Your Order
All orders come with tracking. Once your package is shipped, you’ll receive a tracking link to monitor its progress.
Customs and Import Taxes
For orders outside of Cyprus, customers are responsible for any customs fees, import taxes, or duties that may apply. Please check your country’s regulations before placing an order.
Missing or Delayed Orders
If your order hasn’t arrived within the estimated delivery time, please contact us at hello@vanillabeanscy.com, and we’ll do our best to assist you as soon as possible.
Thank you for choosing Vanilla Beans Cy! We’re excited to bring the finest vanilla directly to your kitchen.